In 2005 as a UI Designer at Miranda (now Grass Valley), I worked on network monitoring dashboards for broadcasters.
The dashboards were multi-display (4, 6, 8, 10) and most of them they included a signal path view, a channel view, a map and multiple generic and proprietary tools such as Tektronix equipment view, weather forecast, and various spreadsheets and TV schedule.
I guess it was instinct because it wasn’t part of my job descriptions ; I asked my neighbour, a monitoring operator at Radio-Canada, to visit their installation and ask a few questions about his daily routine, what was most important to him in his job, what was most stressful, what was painful and what was great?
I really wanted to understand how to help users do their job, lower their anxiety and cognitive load.
In house tools
For the R&D Projects, I created Virtools and Maya automation scripts as well as integration scripts to connect the physical hardware with the virtual replica via SNMP.
As a key demo for NAB 2005, I single-handed designed, developed and delivered a 3D monitoring map view and logical view for iControl. I used Maya to create the environment and Virtools to integrated it.
The map view could display the national map with satellite and ground link, hot spot and weather forecast. The user could drill-down to a state view to see facilities and enter an equipment floor (in 1st person) navigate to the device in fault and pull its spec sheet to troubleshoot.